Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

This support representative assists in providing clerical support to the Regional Distribution Center.

Duties include, but are not limited to: 

• Develop and maintain logs, reports, audit processes, SOX controls and applicable metrics to avoid picking and shipping errors.
• Coordinate and maintain safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
• Ensure and record the accurate arrival, duration and departure of inbound activity.
• Notify management of any imminent or potential detention charges and resolve issues or variations with the inbound documentation.
• Provide timely customer service to all internal and external customers.
• Initiate any inbound vendor or in-transit freight claims and actions related to any serial number deviations. Carry out any supporting activities, including determining disposition of damaged product.
• Monitor non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues.
• Participate in other projects as assigned.

Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent combination of education and experience is preferred. HVAC industry experience preferred.

Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Requires good verbal and written communication skills. Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint. Prefer some experience with general office applications and SAP including using queries.

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $39,000 - $51,450 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Our competitive benefits package includes:

• Comprehensive health, vision, and dental insurance
• Company-matched retirement savings plan
• Employee stock discount program
• Maternity, Parental and other leaves
• Vacation,volunteer time off, well-being days
• Wellness programs

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Artificial Intelligence Disclosure: Lennox uses artificial intelligence tools to assist in screening, assessing, or selecting applicants for this position. These tools may support the review, organization, evaluation, or prioritization of application materials and other information submitted during the recruiting process. Lennox remains responsible for its recruitment process and hiring decisions, and artificial intelligence is used as one part of the overall candidate review process.

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.