WHO WE ARE

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

WHAT YOU’LL BE DOING

• Order validation and processing
• Answer phone calls promptly to provide status updates for customers
• Receive and review customer orders via online platforms/customer portal
• Accurately enter orders into SAP with all pertinent information
• Verify pricing, product availability and provide delivery information.
• Respond to customer inquiries promptly and professionally to meet service levels.
• Provide order updates and tracking as needed.
• Identify opportunities for continuous improvement and provide feedback to enhance the customer experience.
• Work with other teams and departments as needed for resolution or updates. Supply Chain, Transportation, Distribution, Credit, Sales, Marketing, Technical Support, Applications, and others.
• Quote and order parts by looking up parts and providing price and availability.

WHAT WE OFFER

Lennox offers employees a variety of flexible work options.  This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Company Pension with company match
• Pension Plan with company matching
• Employee stock purchase program
• Community involvement opportunities
• And much, much more!

WHAT WE ARE LOOKING FOR

• Requires a high school diploma or an equivalent combination of education and experience.
• A bachelor's degree or equivalent is preferred.
  Requires strong abilities with building relationships, listening, persuading, negotiating and managing time.
• Some knowledge of principles and methods for showing, promoting, and selling products or services.
• This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knows some principles and processes for providing customer service.
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Effective at written and verbal communication.
• Has basic user knowledge of Microsoft Office and Customer Relationship Management software.

The Compensation range for this position is approximately $50000k - $62000k and will be based on the candidate’s qualification, experience, and education.

WE VALUE DIVERSITY

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

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